Privacy Policy

Gold Coast Mclaren is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Gold Coast Mclaren manages personal information. It is structured as follows:

Personal information Gold Coast Mclaren collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Gold Coast Mclaren and complaints
Changes to Privacy Policy

1. Personal information Gold Coast Mclaren collects

The main types of personal information Gold Coast Mclaren collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Gold Coast Mclaren such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Gold Coast Mclaren's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Gold Coast Mclaren's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Gold Coast Mclaren's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Gold Coast Mclaren.

Gold Coast Mclaren collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Gold Coast Mclaren keeps of telephone calls, or emails received, or messages sent to Gold Coast Mclaren or posted on Gold Coast Mclaren's pages on social media);
Gold Coast Mclaren's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Gold Coast Mclaren collects personal information in connection with running its business directly from the individual concerned. On occasion Gold Coast Mclaren may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Gold Coast Mclaren stores personal information in electronic and paper form.

Gold Coast Mclaren uses and discloses personal information as follows:

to source vehicles and sell them to Gold Coast Mclaren's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Gold Coast Mclaren's customers and prospective customers;
to obtain products, services or information from Gold Coast Mclaren's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Gold Coast Mclaren knows about them);
to operate and manage Gold Coast Mclaren's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Gold Coast Mclaren. For example, Gold Coast Mclaren may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Gold Coast Mclaren also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Gold Coast Mclaren uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Gold Coast Mclaren uses in the operation of the computer program is browsing history on Gold Coast Mclaren's websites, name, contact information, and other information you may input into Gold Coast Mclaren's websites. The level of human oversight Gold Coast Mclaren provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Gold Coast Mclaren's staff.

4. Cookies

Gold Coast Mclaren uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Gold Coast Mclaren's web server. Gold Coast Mclaren may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Gold Coast Mclaren's platforms and those social media platforms. Gold Coast Mclaren's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Gold Coast Mclaren's website.

5. Links to other websites

Gold Coast Mclaren's website may contain links to third party websites. Gold Coast Mclaren does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Gold Coast Mclaren and do not wish to receive these communications from Gold Coast Mclaren in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Gold Coast Mclaren.

7. Overseas transfers

Gold Coast Mclaren's website/s are hosted in Australia. On occasion, a third party service provider Gold Coast Mclaren engages or that Gold Coast Mclaren is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Gold Coast Mclaren holds about them by contacting Gold Coast Mclaren during business hours on 07 5509 7110 or via the contact page.

Gold Coast Mclaren may require an individual making a request to verify their identity before processing their request.

Gold Coast Mclaren will aim to respond to all requests promptly and within 30 days.

Gold Coast Mclaren may refuse a request where permitted or required by law. Gold Coast Mclaren will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Gold Coast Mclaren and complaints

If you have any queries, concerns or complaints about how Gold Coast Mclaren handles your personal information please contact Gold Coast Mclaren during business hours on 07 5509 7110 or via the contact page. Gold Coast Mclaren may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Gold Coast Mclaren can understand the nature of your concern. In most cases, Gold Coast Mclaren will ask that you put your request in writing.

Gold Coast Mclaren takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Gold Coast Mclaren's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 07 5509 7110
Mailing Address: 179 Nerang St, Southport, QLD, 4215

10. Changes to Privacy Policy

Gold Coast Mclaren may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.